1 Overview
This Refund & Cancellation Policy applies to subscription fees and other eligible payments made directly for Posttools services.
Payments for Posttools subscriptions may be processed through Razorpay.
2 No Refund After Successful Subscription Activation
Once a subscription payment has been successfully completed and the corresponding Posttools subscription or paid access has been activated, the subscription fee is generally non-refundable.
This is because Posttools provides digital software access and the paid service may become available for use immediately after activation.
A user deciding not to use the service, using the service less than expected, changing business requirements, or no longer requiring the subscription does not by itself create an entitlement to a refund.
Please choose your plan carefully. Successful activation of a subscription normally makes the subscription payment non-refundable, except where one of the exceptional circumstances described below applies or where otherwise required by applicable law.
3 Circumstances Where a Refund May Be Considered
Posttools may investigate and consider a refund or payment correction in circumstances such as:
- The same subscription payment was charged more than once for the same transaction.
- Payment was successfully received but the purchased subscription was not activated because of a verified Posttools technical or billing error.
- An incorrect amount was charged because of a verified billing error attributable to Posttools.
- A payment was recorded incorrectly in the Posttools system.
- Posttools permanently discontinues a paid service in circumstances described later in this policy.
- Posttools expressly agrees to provide a refund in a particular exceptional case.
- A refund is otherwise required under applicable law.
A refund request is subject to verification of the payment, subscription status, transaction history and circumstances of the request.
4 7-Day Refund Request Period
Where you believe that an eligible exceptional circumstance described in this policy applies, you should normally submit your refund request within 7 calendar days from the date of the relevant payment.
The 7-day period is a period for submitting eligible refund requests. It is not a general 7-day money-back guarantee and does not automatically make an activated subscription refundable.
Requests submitted after 7 days may still be reviewed where Posttools considers that the circumstances reasonably justify review or where applicable law requires otherwise.
Submitting a refund request does not guarantee approval. Each eligible request is reviewed based on the payment records, subscription status and circumstances involved.
5 Duplicate, Failed or Incorrect Payments
If you believe you have been charged twice for the same subscription or an incorrect amount has been charged, contact Posttools promptly with the relevant payment details.
After verification, a confirmed duplicate or incorrect charge may be refunded or otherwise corrected as appropriate.
In some cases, a bank, UPI provider, card network or payment gateway may show an amount as debited even though the transaction did not successfully reach Posttools.
Such failed or pending transactions may be automatically reversed by the bank or payment provider. Where Posttools has not received the payment, the reversal may need to be handled by the relevant bank, Razorpay or payment provider rather than by Posttools.
We will provide reasonable assistance in checking the Posttools transaction status when sufficient payment information is provided.
6 If Posttools Stops a Paid Service
If Posttools permanently discontinues a paid subscription service before the end of an active paid subscription period and does not provide a reasonably equivalent replacement service, Posttools may provide an appropriate refund, credit or adjustment for the affected unused service period.
The amount and form of any adjustment will depend on the circumstances, including the unused portion of the service and any replacement or alternative service offered.
Temporary maintenance, scheduled downtime, security maintenance, third-party service interruptions, internet/network problems or short-term technical issues do not normally constitute permanent discontinuation of the service.
If Posttools itself permanently stops an active paid service, affected users will be informed about the applicable refund, credit, replacement service or other resolution where appropriate.
7 Cashback, Gifts, Credits and Promotional Benefits
Posttools may occasionally provide promotional benefits such as cashback, bonus service periods, gifts, promotional credits, discounts or other offers.
Unless the terms of a particular promotion expressly state otherwise:
- Promotional credits and benefits are not cash balances.
- Promotional benefits cannot normally be redeemed or exchanged for cash.
- Gifts or complimentary benefits do not have a refundable cash value.
- Cashback or promotional benefits may be subject to separate eligibility conditions.
- Promotional benefits may expire according to the terms of the relevant offer.
- If the underlying transaction is refunded, cancelled, reversed or disputed, any cashback, credit, gift or promotional benefit associated with that transaction may also be cancelled or reversed.
Where a promotion has separate published terms, those specific promotional terms will apply in addition to this policy.
8 Subscription Cancellation and Non-Renewal
Where subscription cancellation or renewal controls are available, a user may request cancellation or choose not to renew a subscription.
Cancelling or choosing not to renew a subscription prevents or ends future subscription access according to the applicable subscription terms, but does not automatically create a refund for a subscription period that has already been paid for and activated.
Unless otherwise stated for a particular plan, an already-paid active subscription may continue until the end of its applicable paid period after cancellation.
Users should contact Posttools support if they require assistance with cancellation or renewal status.
9 Suspension or Termination for Misuse
Posttools may restrict, suspend or terminate access where necessary because of fraud, misuse, unauthorised access, unlawful activity, material violation of applicable service terms, attempts to compromise the service, or other serious misuse.
Where an account or subscription is legitimately suspended or terminated because of such conduct, subscription fees already paid are not automatically refundable.
Nothing in this section limits any rights that cannot lawfully be excluded.
10 Refund Approval and Processing
If Posttools approves a refund, we will normally initiate it through the original payment method or payment channel used for the transaction, where technically possible.
Payments processed through Razorpay may also be subject to Razorpay, bank, UPI provider, card network and other payment-system processing timelines.
After Posttools has successfully initiated an approved refund, the time required for the amount to appear in your account may depend on the payment method, bank and payment service provider.
Posttools cannot control delays occurring within the banking or payment network after a refund has been successfully initiated.
Where appropriate, we may provide the available refund or transaction reference to assist with payment-provider follow-up.
11 How to Request a Refund
To request investigation of an eligible payment or refund, contact Posttools support.
Please provide, where available:
- Your registered mobile number
- Your franchise name
- Payment or transaction reference
- Razorpay payment/order reference, if available
- Payment date
- Amount paid
- A clear explanation of the reason for the refund request
- Any relevant screenshot or payment proof, if required for verification
Do not send card PINs, CVV, UPI PIN, internet-banking passwords, OTPs or other confidential payment authentication credentials to Posttools support.
12 Payment Disputes and Chargebacks
If you believe there is an incorrect or unauthorised Posttools charge, we encourage you to contact Posttools support promptly so that the transaction can be investigated.
Providing the transaction reference and relevant details helps us determine whether the payment reached Posttools and whether the related subscription was activated.
Nothing in this policy prevents a user from exercising any rights available through their bank, payment provider or applicable law.
13 Changes to This Policy
Posttools may update this Refund & Cancellation Policy when subscription plans, payment systems, promotional programs, services or applicable requirements change.
The current version will display its applicable Last Updated date.
Changes will apply prospectively as appropriate, subject to applicable law and any specific terms governing an existing transaction or promotion.
14 Contact Posttools
For refund requests, payment issues, cancellation assistance or questions about this policy, contact:
Posttools
Operated by
Xero Smart Enterprises
24, Shiv Gorakh Colony
VP – Nindar, Via – VKI Area
Jaipur, Rajasthan – 302013
India